Who do I contact if I need help?
If you’re unable to find the support you need here, please feel free to email us at support@gooru.org. We will respond within 24 hours during the business week.
FAQ
How can I implement a school- or district-wide rollout with Gooru?
We recommend that you start by reflecting with your team on the needs and goals of your district/school. Consider your technology support and curriculum/professional development needs as you plan. Get everyone on your planning team familiar with Gooru. Contact us as support@gooru.org and we’ll be happy to work with you to set up a pilot/rollout plan based on your needs.
Does my school need to have 1:1 ratio of students to computers?
Nope! Gooru can be used in a broad range of classroom contexts, including in-person and virtual learning. Teachers have been able to incorporate Gooru into their classrooms by using one computer and rotating students through collections. Additionally, classrooms with sets of 3-5 computers have implemented station models of having students rotate to computers. Finally, classrooms with 1:1 capabilities with laptops or tablets have been able to incorporate Gooru into a blended model of learning.
What sort of technology infrastructure do I need to incorporate Gooru into my school or district?
We recommend a high-speed internet network (minimum 2 mbps), and for maximum functionality one of the following browsers: Google Chrome 38+ (Recommended), Mozilla Firefox 33+, Apple Safari 5+ or Internet Explorer 11+.
What do I do if Navigator won’t load?
If Navigator is not loading or working properly, there are several things you can try:
- Refresh the page.
- Clear your browser’s cache and then revisit gooru.org. You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chrome here, Safari here, and Internet Explorer here.
- If you are a learner trying to access your class, try this work-around:
- If you are trying to access Navigator from a school or institution, it is possible that the firewall is blocking our website. Please ask your IT to white-list these domains in the proxy as these domains are what Navigator depends on.
- You may be trying to access Navigator from an outdated browser. In order to provide you with the best and most secure experience, we only support the most recent browsers.
Please contact us at support@gooru.org if you are still having problems with the platform.
What SSO methods are support by Gooru Navigator?
Gooru Navigator supports multiple SSO methods. Currently, we support oAuth2, Google Signin, SAML, WSFed and Classlink to ensure there is seamless login between client systems and Navigator
Can Gooru Navigator be customised to include client branding?
The Web application can be white labeled with the client’s logo. However, the mobile apps will be accessible only as Gooru Navigator applications in the Play store and App store.
What kind of reports will the client be able to see from the platform? And to what level and types of dashboard view will or should be given to them
Currently, the instructor has access to the following reports:
- Overview of performance vs progress of the class cohort
- Time-based progress report in terms of competencies gained, avg performance, time spent and day-wise portfolio report for each student in the class
- Proficiency report for each student
- Domain competency report for the class
- Aggregate performance and progress reports by milestone, lesson, collection, assessment and offline activities for the class
- Individual learner’s learning path and progress & performance reports for each milestone, lesson, collection and assessment in the student’s learning path
- Aggregate cohort report and individual participants reports for activities assigned in class
Administrators and other stakeholders have access to the following reports in Mission Control based on access permissions at various levels in the organization hierarchy
- Day-wise competency gains
- Month-wise performance & progress report
- New users
- Month-wise average time spent and active user count
- Class progress report
Soon, the following additional reports will be available to the administrators and other stakeholders
- Struggling competencies report at various levels in Mission control
- Domain competency report at class level for administrators in Mission control
Support for integration of 3D assets onto the platform. Is Gorru platform VR compatible in sense of supporting content and platform usage through a VR headset?
Gooru Navigator’s study player does not support rendering 3D assets or VR natively. However, Gooru Navigator maintains a registry of different learning tools and content, the 3D assets and VR activities can be ingested as external content that needs to be rendered with registered external tools. We also support data interchange with external tools and services using industry standard protocols such as LTI, Caliper, xAPI etc. and can track the learner’s performance, proficiency, time spent and other metrics irrespective of where and how the learner accesses them.
To what extent can we customize the rubrics and the parameters of the assessments? Eg-can we capture the process of students reading a text as a criterion to pass, selecting a particular image from a set, etc…
Gooru Navigator supports 9 different question types
- Multiple Choice
- Multiple Answer
- Drag & Drop Order
- Highlight Text
- True or False
- Fill in the blank
- Multiple Select – Image
- Multiple Select – Text
- Free Response Question (FRQ)
The questions can include math expressions and equations in the question and answer text. Images can be included in questions and also in the answer options depending on the question type.
Gooru Navigator also supports automatic evaluation of machine gradable questions and provides the ability for content authors to define rubrics based on the evaluation criteria for free response questions and offline tasks such as projects, that cannot be system graded.