Who do I contact if I need help?
Whether you are just getting started on Gooru or are an experienced user who needs a little extra support, our Support Team is excited to help out however we can!
If you’re unable to find the support you need here, please feel free to email us at firstname.lastname@example.org. We will respond within 24 hours during the business week.
When you send us a message, it helps us if you can include a link or screenshot to any Gooru page that you are using, and contact us using the email account that you’re registered with on Gooru. The more context we have, the easier it is for us to help you!
With the exception of a few holidays, a member of our support team will respond within one business day – usually in under 2 hours during our official business hours (9am-6pm PST) – to ensure that you have the solution you need in a timely manner.